Domestic Shipping Rates and Estimates
We offer €4 flat rate standard shipping to the Republic of Ireland.
For pre-order items (e.g. The Liminal), please check the estimated release date.
For custom items, please allow up to 20 days for design, print and delivery. If you require a faster turnaround, please confirm this in the initial consultation.
For all other items, we endeavour to deliver in 5-7 working days. Please allow extra time during busy periods (e.g. Christmas).
We offer international shipping to the following regions: European Union, United Kingdom, United States.
Shipping times vary between 7 and 20 working days, according to region.
If you do not see your country as a shipping option, please contact us on email@example.com and we will rectify this.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds and Exchanges
Please note the following exceptions to our return and refund policy:
Below are some examples of common exceptions:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have no visible signs of damage or use
- Pre-order items are final and cannot be returned or exchanged once item has been received
To initiate a return, please complete the following steps:
- Ensure your item is in the same condition in which you received it
- Email us at email@example.com and request a return shipping label
- Confirm return shipping via e-mail
- Your refund will be processed once the item arrives; processing can take a number of days depending on bank and location
- The cost of your original shipping will be taken off the refund amount (e.g. -€4 for RoI Standard).
Damage & Exchange
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your name, order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com